Shipping policy
Shipping Policy
Last updated: 7 August 2026
1. Processing time
Orders are normally prepared for dispatch within 2–3 business days after successful payment confirmation. Processing may take longer during high-volume periods, public holidays, pre-orders or exceptional circumstances. Information shown when you order and your statutory rights remain controlling.
2. Delivery destinations
We deliver to the countries and regions available as delivery destinations at checkout. Availability of individual products may vary by destination.
3. Fulfilment locations
Unless the relevant product page states otherwise, Dremis products are fulfilled from Germany or stock available within the EU. Certain products or variants, including selected partner products, may be fulfilled from a warehouse outside Germany or outside the EU. Where possible, a corresponding notice is shown on the product page or during ordering.
If an order contains products from different fulfilment locations, it may be split into multiple parcels that can arrive at different times.
4. Delivery times
The delivery time shown on the relevant product page and/or at checkout is the applicable estimate for that product. Shipments from partner warehouses outside Germany may take longer and international shipments may also be affected by transport and customs-clearance times.
Unless expressly promised as a binding delivery date, delivery times are estimates. If no delivery time is stated and no other delivery time follows from the circumstances, goods will be delivered to consumers within the statutory period.
5. Shipping charges
The shipping charges for your order are shown before you complete the order at checkout. Free-shipping promotions or thresholds apply only under the conditions displayed at the time and may be changed for future orders.
6. Tracking
When tracking information is available, it is normally provided by email or through your order details. Continuous tracking is not available for every shipping service or split shipment.
7. Customs, import charges and taxes
Orders fulfilled from stock available within the EU normally do not result in import duties for the customer. Some international partner shipments may be subject to import duties, taxes or handling charges depending on the route and destination.
Where such additional charges are to be borne by the customer, we will inform you before the order is completed to the extent legally required and reasonably determinable in advance. If a carrier unexpectedly requests an import payment that was not previously shown, please contact us before paying it so we can review the specific case. We do not make a blanket promise to reimburse unapproved payments; mandatory legal rights remain unaffected.
8. Delayed, lost or damaged shipments
If a shipment is significantly delayed, appears lost in tracking or arrives damaged, contact contact@dremis.store. We will review the matter and coordinate next steps with the carrier. For consumer purchases, the risk of accidental loss or damage generally remains with us until the goods are handed to the consumer or a recipient designated by the consumer, unless the law provides otherwise.
9. Delivery address and failed delivery
Please check the delivery address carefully before placing your order. If you notice an error after ordering, contact us immediately. A change is possible only while the order has not yet been dispatched or irrevocably processed for fulfilment.
If delivery fails for reasons for which the customer is responsible—for example an incorrect address or repeated inability to accept delivery—we may charge the actual additional shipping or return costs, or deduct them from a refund, to the extent permitted by law.
10. Contact
For shipping questions, contact contact@dremis.store.