Terms of service

Terms of Service

Last updated: 7 August 2026

1. Provider and scope

These Terms apply to orders placed through the Dremis online store.

Your contracting party is:
Andrej Morozov, trading as Dremis
Oberstrasse 14c
20144 Hamburg
Germany
Email: contact@dremis.store

Any customer terms apply only if we expressly agree to them. Mandatory consumer rights remain unaffected.

2. Products and product information

We sell products including essential oils, fragrance and wellness products, diffusers, and related rituals and product sets. Product images are illustrative; colours, natural raw materials, scent profiles, packaging details and other production-related characteristics may vary within reasonable limits where the agreed quality and function are not impaired.

Information about aromatherapy, studies, or possible sensory or wellness effects is general product information. It is not medical diagnosis or treatment, does not guarantee a result, and does not replace professional medical advice. A reference to a study does not mean that the same result is guaranteed for a particular Dremis product or every individual.

3. Contract formation

Product displays in the online store are generally an invitation to place an order, not a legally binding offer. By submitting an order using the relevant payment button, you make a binding offer to purchase the products in your cart.

The contract is formed when we expressly accept your order, dispatch the goods, or—depending on the payment method and checkout flow—the contract is otherwise effectively confirmed. An automatically generated receipt acknowledgement initially confirms only that we received the order unless it expressly states acceptance.

We may reject an order for an objective reason, including obvious pricing or technical errors, lack of availability, reasonable fraud concerns, or inability to deliver to the stated address. Any payment already received will be refunded promptly.

4. Prices, discounts and payment

The prices, taxes, shipping charges and other costs shown at checkout apply. Available payment methods are shown at checkout and payment providers may apply their own terms.

Discount codes, referral offers, bundles, free gifts and other promotions apply only under the stated conditions and for the stated period. Promotions may be combined only where expressly permitted. Obvious technical misapplication of a discount does not create a right to an unintended price advantage where the law allows us to correct it.

5. Delivery

Delivery areas, shipping charges and delivery times for each product are shown on the product page and/or at checkout. Depending on the product, fulfilment may take place from Germany, another EU country, or through an international fulfilment partner. See our Shipping Policy for details.

Where several items are ordered, they may be delivered in separate shipments for logistical reasons. Statutory rights in the event of delay remain unaffected.

6. Retention of title

Goods remain our property until the relevant purchase price has been paid in full.

7. Subscriptions and recurring deliveries

Products offered as subscriptions are also subject to the price, delivery interval, billing and cancellation information shown at sign-up and to our Subscription and Cancellation Terms. Unless a minimum term is expressly stated, an ongoing subscription may be ended for future deliveries in accordance with the cancellation options described there.

8. Right of withdrawal

Consumers generally have a statutory right of withdrawal for distance contracts. See our Withdrawal and Refund Policy for the period, procedure, return costs and statutory exceptions.

9. Statutory conformity and warranty rights

Consumers have statutory conformity and warranty rights. Descriptions of studies, wellness goals, scent profiles or subjective experiences are not a guarantee of a particular personal result unless we expressly and clearly designate them as a guarantee.

10. Safe use

Products must be used according to their product description, labelling and instructions. Warnings, dosage and safety information must be followed. If you have known allergies, are pregnant, have existing medical conditions, plan to use products around children or pets, or have other special circumstances, seek qualified advice where appropriate before use. Mandatory product and liability rights remain unaffected.

11. Liability

We remain fully liable for intent and gross negligence, culpable injury to life, body or health, liability under the German Product Liability Act, and all other cases in which liability cannot legally be limited.

For slight negligence in relation to essential contractual obligations, our liability is limited to foreseeable damage typical for the contract. Essential obligations are those whose performance is necessary for the proper performance of the contract and on which the customer may regularly rely. Otherwise, liability for damage caused by slight negligence is excluded to the extent permitted by law.

12. Customer accounts and security

If you create a customer account, you are responsible for protecting your login details against unauthorised access. Please inform us promptly if you suspect misuse. We may temporarily restrict an account where there is a reasonable misuse or security concern, where proportionate and legally permitted.

13. Store availability

We aim to keep the store available and functioning reliably but cannot guarantee uninterrupted or error-free availability at all times. Temporary limitations may occur for maintenance, security measures or circumstances outside our reasonable control. Existing statutory claims remain unaffected.

14. Changes to these Terms

We may update these Terms for future orders. Contracts already concluded are generally governed by the version incorporated when the contract was made unless a later change is lawfully and effectively agreed.

15. Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, mandatory consumer-protection provisions of that country remain unaffected.

Where the customer is a merchant, a legal entity under public law or a special fund under public law and a jurisdiction agreement is legally permitted, Hamburg is the place of jurisdiction.

16. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board unless a legal obligation applies in an individual case.

17. Contact

For questions about an order or these Terms, contact contact@dremis.store or use the contact page of our store.